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Shipping Policy

Thank you for shopping at Jimny 4×4 Product (https://www.jimny4x4product.com/). Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 5 business working days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Please note: During high-volume periods or promotional events, processing times may be slightly delayed. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: Typically takes 3 to 7 business working days for delivery once dispatched.
• Expedited Shipping: Typically takes 2 to 10 business working days for delivery. Add cost if applicable, or remove if you don’t offer it. 

Delivery delays can occasionally occur due to unforeseen circumstances with our courier partners or severe weather conditions.

3. Oversized and Heavy Items (4×4 Accessories)

Due to the nature of 4×4 modifications, certain products (such as bumpers, body kits, alloy wheels, and hardtops) are considered oversized or overweight.

• These items may require specialized freight shipping.
• Freight shipments may take slightly longer to arrive than standard parcels.
• Additional shipping surcharges may apply to bulky items, which will be clearly communicated at checkout or by our support team before dispatch.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation containing your tracking numbers once your order has shipped. The tracking number will be active within 24 hours.

5. Damages During Transit

We take great care in packaging your automotive accessories securely. However, if your order arrives damaged:

1. Please take clear photos of the damaged packaging and the product.
2. Contact us immediately at Operations@autoconnections.in or +91 8373-979898 within 48 hours of delivery.
3. Save all packaging materials and damaged goods before filing a claim, as the courier may need to inspect them.

6. Customer Communication & Dispatch Verification

We believe in maintaining clear and transparent communication with our customers. Every order will undergo a proper verification process before dispatch, which may include confirmation via call or message. Dispatch will only be initiated after successful communication and verification to ensure order accuracy and customer satisfaction.

7. 
   Incorrect Shipping Addresses

We will ship to the address provided during checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.

8. Contact Us

If you have any questions about the shipping or delivery of your order, please contact us:

• • Phone:  +91 8373-979898 

• Mail: Operations@autoconnections.in 

Return & Exchange Policy

Thank you for shopping at Jimny 4×4 Product (https://www.jimny4x4product.com/). We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

You have 7 days to return an item from the date you received it. To be eligible for a return, you must initiate the process within this timeframe.

2. Eligibility for Returns & Exchanges

Automotive accessories and 4×4 modifications require strict return conditions to ensure quality and safety for all our customers. To be eligible for a return or exchange:

• The item must be unused, uninstalled, and in the same condition that you received it.
• The item must be in its original packaging, with all hardware, manuals, and protective wrapping intact.
• You must provide the receipt or proof of purchase.
• Please note: Any product that shows signs of being installed, modified, or damaged during an attempted installation will not be accepted for a return.

3. Non-Returnable Items

Certain types of items cannot be returned or exchanged. These include:

• Custom-ordered or personalized items (including custom-painted body kits or louvers).
• Electrical components and wiring harnesses (once opened).
• Liquid products (such as peelable paint, adhesives, or cleaners) if the seal is broken.
• Items marked as “Final Sale” or “Clearance.”

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

1. Contact our support team at Operations@autoconnections.in or +91 8373-979898 with your order number and the reason for the return.
2. If your return is approved, we will provide you with a Return Merchandise  Authorization (RMA) number and the return shipping address.
3. Securely pack the item in its original packaging. Please clearly write the RMA number on the outside of the shipping box (do not write directly on the product packaging).

5. Return Shipping Costs

• Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item unless the item was received damaged or the wrong item was sent. Shipping costs are non-refundable.
• Damaged or Incorrect Items: If the return is a result of our error (you received an incorrect or defective part), we will cover the return shipping costs and provide a prepaid shipping label.
• Recommendation: For heavy or high-value 4×4 parts (like alloy wheels or spoilers), we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Restocking Fee

Returns on large, bulky, or heavy items may be subject to a  15% restocking fee. This fee will be deducted from your total refund amount.

7. Refunds

Once we receive your item, our team will inspect it to ensure it is uninstalled and in its original condition. We will notify you of the status of your refund after the inspection.

• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within [e.g., 5-7] business days, depending on your card issuer’s or payment gateway’s policies.

8. Exchanges

If you ordered the wrong part or need a different size/color, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Customer Communication & Dispatch Verification

We believe in maintaining clear and transparent communication with our customers. Every order will undergo a proper verification process before dispatch, which may include confirmation via call or message. Dispatch will only be initiated after successful communication and verification to ensure order accuracy and customer satisfaction.

10. Contact Us

If you have any questions on how to return your item to us, please contact us:

• Phone:  +91 8373-979898 

Mail: Operations@autoconnections.in